Privacy Policy

1. Overview & Data Controller

ZEN10 Studio ("ZEN10", "we", "our", or "us") operates a boutique web engineering and design agency headquartered in Hyderabad, Telangana, India. We are committed to safeguarding the privacy and confidential business information of every visitor, client, and inquiry applicant.

This Privacy Policy explains how we collect, process, store, and protect your personal information when you visit our website, use our inquiry tools, or submit project briefs.

2. Information We Collect

We collect information that you voluntarily provide to us when expressing interest in our services:

• Project Inquiry Form Submissions (/contact): Full Name, Business Email Address, Mandatory Phone Number, Project Scope Description, and Selected Project Scope Tier.
• Quick Pop-Up Inquiries: Full Name, Mandatory Phone Number, and Brief Requirements.
• Technical Metadata: Anonymized browser type, screen viewport dimensions, and HTTP request headers necessary for server performance optimization.

3. Purpose and Legal Basis for Processing

Your personal data is processed strictly under legitimate business grounds:

• Evaluating project feasibility, technical scope, and issuing custom commercial proposals.
• Contacting you via phone or email to schedule project discovery consultations.
• Managing client accounts and maintaining lead records inside our authenticated Studio Admin Dashboard.
• Complying with statutory accounting and tax obligations under Indian law.

4. Cloud Storage & Data Security

All client inquiries and lead submissions are transmitted over encrypted TLS 1.3 channels and stored in a high-security Neon Postgres Database featuring AES-256 encryption at rest.

Access to submitted inquiries is strictly restricted to authorized ZEN10 studio administrators via two-factor protected authentication. We maintain administrative, physical, and technical safeguards to prevent unauthorized access, disclosure, or alteration.

5. Zero Advertising & Third-Party Disclosure Policy

We do not sell, rent, trade, or monetize your personal information or business briefs to any third-party advertisers, brokers, or marketing networks.

Information is only shared with infrastructure subprocessors (such as serverless database providers and cloud hosting platforms) necessary to execute core agency services under strict confidentiality agreements.

6. Cookies & Local Session Preference

ZEN10 operates a zero-tracking cookie policy. We do not place third-party tracking pixels or marketing cookies on your browser.

We utilize browser local storage (localStorage / sessionStorage) exclusively to preserve your draft form inputs and remember your pop-up dismissal preferences during your session.

7. Your Data Protection Rights

Under international privacy regulations (including GDPR and Indian IT Act 2000 rules), you possess the right to:

• Request a copy of all personal information held about you.
• Request correction or rectification of any inaccurate information.
• Request permanent deletion ("Right to be Forgotten") of your lead records from our database.

To exercise any of these rights, please email our Data Protection Lead directly at jishnu@zen10.in.